Sound Centre Shipping & Delivery Information



We deliver across every part of Australia using TOLL PRIORTY EXPRESS & TOLL ROAD EXPRESS Services.

When it comes to getting your important musical equipment and accessories to your door we offer fast, trackable and fully insured shipping across the country!

Sound Centre will also be making it easier for our west coast customers ordering this Christmas with FREE DELIVERY to a massive range of WA Locations!


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QUESTION : How long does your shipping take?

TOLL PRIORITY
Small items like strings, effects pedals, reeds, sticks or anything basically under 5KG that isn't too bulky will be shipped TOLL PRIORITY to anywhere outside of WA for
a flat rate of $13.95.
That means NEXT DAY TO 90% OF AUSTRALIA delivery with this service if your order is made before 4PM PERTH TIME for that FLAT RATE OF $13.95.
That's 7PM Eastern Summer Time!
Here is an example: let's say you live in Sydney and it's summer daylight savings time.
You can order an item from us until 7pm your local time and you'll receive that order the next day to your door.
BEING WEST HAS IT'S ADVANTAGES AND ALLOWS US TO BE ABLE TO OFFER THIS SERVICE.


LARGER ITEMS
Larger items like guitars, amps, large digital pianos...anything else OVER 5KG will be shipped TOLL ROAD EXPRESS to your door.
Fully packed, fully insured and with complete tracking in your email inbox as soon as your order is processed.

TOLL ROAD EXPRESS ESTIMATED DELIVERY TIMES

- Perth Metro NEXT DAY WA FREE
- Southern W.A NEXT DAY WA FREE
- Northern W.A NEXT DAY! WA UNDER 5 KG FREE
(We are in WA so we know Northern WA. We'll beat anyone to you on speed and price)
- SA Priority 1-2 Business Days / Road 3-6 Business Days
- VIC Priority 1-2 Business Days / Road 4-6 Business Days
- NSW Priority 1-2 Business Days / Road 4-6 Business Days
- QLD Priority 1-2 Business Days / Road 5-8 Business Days
- TAS Priority 1-2 Business Days / Road 7-10 Business Days
- NT Priority 1-2 Business Days / Road 7-10 Business Days
- ACT Priority 1-2 Business Days / Road 4-6 Business Days
Sound Centre has always offered very attractive shipping rates to everywhere in Australia and we will continue to do so. With offers like our special $13.95 priority overnight shipping on smaller items you can receive next day delivery anywhere in Australia. We also offer "free shipping Australia wide" on a selected range of products throughout our store. 
Our fully insured road delivery on larger items is extremely well priced and will get to you fast considering our west coast location. 

QUESTION : What are your Road Express shipping costs?

You can grab an instant shipping quote on any product to your location by using the shipping calculator that's found on all of our product pages.
Just enter your state and postcode and it will do the rest. It will also calculate multiple items ordered to your location.


In the Perth metro area we offer *FREE DELIVERY, IN HOME TUNING AND REGULATION on every acoustic upright or grand piano!
(*single storey homes only)
Upright and grand pianos can only be delivered in W.A.

NEXT DAY WA

Q: What areas of WA are covered?

A: Any order over $50 in the "lower zone" of WA which is basically Geraldton, across to Kalgoorlie, down to Albany, right around the coast of WA to Augusta, Bunbury, Mandurah, the entire Perth metro region area, back up to Geraldton and everywhere in-between...you will receive fully insured next day delivery,  free of charge on anything we sell online and at any weight! 

Get FREE NEXT DAY WA DELIVERY on our massive range of guitars, amps, digital pianos, drum kits, P.A systems and so much more. And get it NEXT DAY WA!* 

Q: What about North of Geraldton and the Esperance Region?

A: Some great news for our Northern WA and Esperance customers is that we are able to offer you FREE NEXT DAY WA SHIPPING on any items up to 5KG in cubic weight (that is a massive range of our items that are available online) and we are also are able to offer extra special pricing on larger items. Try our in built calculator that available on every product to see what items apply for this NEXT DAY WA free shipping offer. And remember; If you're up north, we can beat anyone on the east for shipping rates and speed. We invite you to call us for more info.





QUESTION : What's the best delivery address to use?

Your delivery will need to be signed for so we strongly advise that you only ship to an address that has someone available during business hours to collect and sign for your item.
Please note that TOLL cannot deliver to you at specific times of the day and we cannot take requests for delivery at requested times of the day when using TOLL.
Delivery will occur any time during business hours Monday to Friday.

WORK ADDRESSES are the best to use as someone will in most cases be available to sign for the delivery.
You will have tracking and we will mark your delivery with your mobile number.

SORRY - WE CANNOT SHIP TO P.O BOXES.


If no one will be home during the day we highly recommend shipping to another address.



QUESTION : I'd like to pick up the item at one of your stores is that possible?

Of course! Just choose in store pickup at the end of checkout.

This service is available for Perth and WA customers to collect. Call or message us for more info.



Returns:

Shipping charges apply for all returns. Please call us for more information if you need to return your order for any reason.


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