SOUND CENTRE SHIPPING & DELIVERY INFORMATION

Delivery Methods

Here at the Sound Centre we use a variety of shipping methods to help make sure you can get the gear you want delivered right to your door.

We offer delivery via Australia Post's excellent eParcel service which offers a great range of shipping choices for your convenience like after hours post office collection, delivery address changes and more.

For bulkier items, we make use of Toll IPEC's Road Express service to ensure that you receive your order safely and securely. 

We also offer personal delivery in the Perth Metro area by our team here at the Sound Centre via our store delivery van.

Free Shipping

We offer free shipping on all orders over $50 to most Australian metropolitan centres (excluding Darwin and Hobart) as well as a wide range of WA locations on a massive range of our catalogue.
All orders are fully trackable as well as insured for your peace of mind. Check our product’s pages shipping calculator to find out if your postcode applies.

We also have our "This Product Free Ships To Your Postcode!" offers on a massive range of our catalogue right across Australia!

Regional Australia

Located in Regional Australia? Sound Centre is pleased to offer free shipping on a wide range of our products to every corner of Australia!

Not sure if what you're after qualifies? Just use our easy shipping calculator via the product page or your cart with your postcode to see if free shipping applies on the item you are looking to purchase. 

"This Product Free Ships To Your Postcode!"

If you see this message on any product in our online store, then that item will ship FREE to your postcode no matter your location via standard shipping! We offer free shipping right across Australia on a massive range of our catalogue, check out our free shipping offers today! 

Express Delivery

Need it faster? We offer express shipping on a wide range of items to every corner of Australia via Priority Australia Post which you'll be able to select during checkout to make sure that we have your order with you as soon as possible.

Please note that in some cases, priority shipping may not be available due to Australia Post's shipping constraints (*see below). In the event of this occurring we will contact you to offer an alternative shipping method to your location for your approval.


In Store Pickup

Are you local and would prefer to click & collect your order? Feel free to select In Store Pickup on the shipping page of our checkout and we'll let you know when your order is ready for collection at our Morley store.

Please note: We ask that the person who creates the order collect the order and to have photo ID and the payment method used (the credit card for example) available with them to show our staff during collection if requested.

In the event where there can only be collection by another party for an order, we reserve the right to ask that person collecting the order to show us a copy of their Photo ID (drivers licence/passport for example) before releasing the goods. 

We do not allow external courier companies or unidentified persons to collect items from our store under any circumstances.

Handling Surcharge

Please note that some very large and heavy items or extremely discounted/clearance items can attract a handling surcharge. Please check our shipping calculator on that particular product to see if this will apply to your order.

PO Boxes

We are happy to send your order to an Australia Post P.O Box address.This includes Australia Post priority orders as well. In the event that your order size exceeds Australia Post's shipping constraints (*see below)
our team will contact you for a street address and to organise an alternative shipping method be used with your approval.

Authority To Leave

You may wish to advise 'Authority To Leave' (ATL) on your order if you are comfortable with your goods being left for example in your letterbox or a safe area by your door if nobody is present when an attempt to deliver is made by our shipping partners.
Please request this in the “notes” area of your order and we will advise our shipping partners.

Please note that if you advise Authority To Leave, Sound Centre cannot be held accountable for any loss of goods after delivery to your premises.



Delivery Times 

Our goal is to have your order with you as soon as possible.

We will strive to have your order sent out the same day when ordered Monday to Friday, however please note that dispatch can sometimes take up to 1 - 2 business days.

Please also note that if your order requires involved preparation (eg. a guitar setup or custom boxing for a large order), this may require 1-2 business days to perform. If we believe that there may be a delay on your order being shipped, we will be in touch as soon as possible to advise you of this.

Shipping times estimates are below depending on your location from us here in Perth and which shipping method you have chosen. Please note that once your item has been dispatched shipping times are out of our control, especially during peak shipping periods and there
have been well reported shipping delays across Australia due to Covid 19 restrictions.

For Australia posts current shipping time estimates please visit here:

https://auspost.com.au/service-updates/domestic-delivery-times

Toll Ipec’s current shipping estimates are:

WA 1-3 Business Days (usually next day)

SA 3-7 Business Days

VIC 4-7 Business Days

NSW 4-7 Business Days

QLD 5-9 Business Days

TAS 7-11 Business Days

NT 7-11 Business Days

ACT 4-7 Business Days



*Australia Post's shipping constraints:

Australia Post has item size restrictions. Items must be under 22kg weight and not exceeding 113cm length on any one side to be shipped with Australia Post services.
There are no additional charges or re-delivery fees for using Australia Post e-parcel and priority services anywhere across Australia.


Toll IPEC shipping constraints and additional charges:

Toll IPEC has no size restrictions. They will deliver items of any size and we use them to ship all larger items to our customers.

Additional Toll IPEC Charges for Remote Areas and Mine Sites: When delivering to remote areas or mine sites, Toll can charge surcharges for delivery. Unfortunately this is completely out of our control and will only affect around 1% of our customers across remote Australia.

If your location incurs a surcharge as deemed by Toll IPEC, we reserve the right to add this surcharge to your order. We will contact you for your approval and to advise you of this surcharge before delivery. 

To avoid these charges on large, bulky orders we can send your order to a nearby Toll depot. For example with mine sites, we usually deliver to the nearest town for Toll Depot collection. (Dependant on the Covid 19 rules in your camp)

 A list of the postcodes affected by Toll surcharges and the costs of those surcharges is available here: 


https://www.tollgroup.com/sites/default/files/2021-04/RAS%20Suburb%20Listing_Standard%20Service%20%28May21%29.pdf

Please note: the postcodes in this list affect only very remote and difficult to access areas of Australia as deemed by Toll IPEC.

International Shipping

Sound Centre does not offer international shipping outside of Australia.

Returns:

If your purchased item is faulty or damaged when you receive it or different to that depicted or described to you when ordering or not functioning as intended we will offer a refund, repair, exchange or store credit as applicable.
In the rare event of this happening please call us with your name and order number and we will assist until the problem is resolved.

Please choose your item carefully. We cannot offer refunds simply because you change your mind. Contact us to discuss your request. Some items are strictly non-returnable.
This includes but is not limited to: software, print music, DVDs, harmonicas etc. Returned goods must include a copy of your sales receipt. 

For more information, please call us on 9370 1185. 

With the exception of warranty claims, return requests must be submitted within 14 days of the shipping date or within 7 days of receiving the goods.

If you return an item to us you will incur all shipping charges for that return. Please call us to discuss if you need to return your order for any reason.

We can help arrange shipping returns back to us with our courier (we will send you shipping paperwork that you can print and affix to your shipment)

We will provide a return shipping estimated cost to you when discussing your return. Payment for return shipping will be deducted from your refund or can be paid directly to us, just let us know what you would prefer.

You are also welcome to arrange shipping yourself using a preferred method of your choice (Australia Post for example)

Just give us a call to discuss the best method of return.

Abandoned Deliveries:

Any shipment not received by you as a Sound Centre online customer after your order has been shipped that is left uncollected at either a TOLL depot or Australia Post collection point for a considerable amount
of time ( we as Sound Centre define that to be over 10 business days from the date we shipped the item to you) will be deemed as abandoned.

If after multiple repeated attempts to contact you by either Australia Post, Toll or the Sound Centre and in the event that we do not receive correspondence from you via email, telephone or through our websites messaging service, we reserve the right to have
the goods returned to us and to pass on to you any storage and re-delivery charges that we may have incurred.

If you are having any sort of difficulty collecting your item due to personal circumstances (that is not related to TOLL or Australia Post’s delivery service) please contact us via phone or email and we will be able to assist you.




Question: Do you ship everything you sell?:

In some circumstances, some of our products are in store pickup only. If you are a WA customer you will have that option shown to you in your checkout.

If you are outside WA and see the message:

"An incorrect state or postcode has been entered or this product does not ship to your location. Please call us for assistance on (08) 9370 1185."

Then that item is currently only available as in store pickup, you have used an incorrect postcode or that item does not ship to your location. Please call us for more information and assistance if this message occurs.


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