TERMS AND CONDITIONS OF USE:


PRICING :

We make every effort to ensure that our pricing offers the best value to our customers. Prices are correct at time of publishing however prices are subject to change without notice. We apologise for any inconvenience that this may cause. In some rare instances due to software update times, prices as shown on the website may not be indicitive of the pricing instore.

Disclaimer: There may sometimes be genuine errors with our pricing on this website due to technical or human error. In these instances we are not bound by the price offered in error on our website.

We will always endeavour to give you the best deal we can within our normal pricing framework.


PRICE MATCHING :

Contact us with a better price from any established & authorised Australian dealer and we will endeavour to match or better thar price. You'll find the "price match" button on all our online products to contact us with a request. This does not include any international retailer websites outside of Australia or auction and private sale sites such as ebay and gumtree. This also does not apply to pricing by other retailers selling display stock, damaged stock, stock clearance or any other similar reasons for discounted pricing.


RETURNS:

If your purchased item is faulty or damaged when you receive it or different to that depicted or described to you when  ordering or not functioning as intended we will offer a refund, repair, exchange or store credit as applicable. In the rare event of this happening please call us with your name and order number and we will assist until the problem is resolved.

Please choose your item carefully. We cannot offer refunds simply because you change your mind. Contact us to discuss your request. Some items are strictly non-returnable. This includes but is not limited to: software, print music, DVDs, harmonicas etc. Returned goods must include a copy of your sales receipt. For more information, please call us on 9370 1185. With the exception of warranty claims, return requests must be submitted within 14 days of the shipping date or within 7 days of receiving the goods.


SHIPPING :




STOCK AVAILABILITY :

The stock available on our website is regularly updated. If an item shows "ENQUIRE" or " Stock Is Limited - Contact Us Now For Availability" then we have limited or no stock of that item or it is being processed into our store (its just arrived) You can contact us from the product page and we will let you know when the item will be available and notify you if there has been any price changes.
You will never be charged for an item that cannot be immediately delivered.
  We have many items available in store that are not shown on our website! Call or email us with a request if you require anything not listed in our online store.
If the item shows "IN STOCK" or "ADD TO CART" then it is available to order online. Due to rare human error occuring in our stocktaking system it may not be, but we will advise you immediately.

 PRIVACY :

Our customers details will never be shared with any third party. All order pages on our website use SSL encryption and the BRAINTREE secure payment gateway system.
 

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