TERMS AND CONDITIONS OF USE:
We make every effort to ensure that our pricing offers the best value to our customers. Prices are correct at time of publishing however prices are subject to change without notice. We apologise for any inconvenience that this may cause. In some rare instances due to software update times, prices as shown on the website may not be indicitive of the pricing instore.
Disclaimer: There may sometimes be genuine errors with our pricing or shipping charges outside WA on this website due to technical or human error. In these instances we are not bound by the price or shipping charge offered in error on our website and will notify you immediately if this is the case.
Contact us with a better price from any established & authorised Australian dealer and we will endeavour to match or better that price. This does not include any international retailer websites outside of Australia or auction and private sale sites such as ebay and gumtree. This also does not apply to pricing by other retailers selling display stock, damaged stock, stock clearance or any other similar reasons for discounted pricing.
If your purchased item is faulty or damaged when you receive it or different to that depicted or described to you when ordering or not functioning as intended we will offer a refund, repair, exchange or store credit as applicable. In the rare event of this happening please call us with your name and order number and we will assist until the problem is resolved.
Please choose your item carefully. We cannot offer refunds simply because you change your mind. Contact us to discuss your request. Some items are strictly non-returnable. This includes but is not limited to: software, print music, DVDs, harmonicas etc. Returned goods must include a copy of your sales receipt. For more information, please call us on 9370 1185. With the exception of warranty claims, return requests must be submitted within 14 days of the shipping date or within 7 days of receiving the goods.
If you return an item to us you will incur all shipping charges for that return. Please call us to discuss if you need to return your order for any reason.
We can help arrange shipping returns back to us with our courier (we will send you shipping paperwork that you can print and affix to your shipment)
We will provide a return shipping estimated cost to you when discussing your return. Payment for return shipping will be deducted from your refund or can be paid directly to us, just let us know what you would prefer.
You are also welcome to arrange shipping yourself using a preferred method of your choice (Australia Post for example)
Just give us a call to discuss the best method of return.