Sound Centre Shipping & Delivery Information
We deliver across every part of Australia using TOLL PRIORTY EXPRESS & TOLL ROAD EXPRESS Services.
When it comes to getting your important musical equipment and accessories to your door we offer fast, trackable and fully insured shipping across the country!
QUESTION : How long does your shipping take?
SMALLER ITEMS TOLL PRIORITY :
Small items like strings, effects pedals, reeds, sticks or anything basically under 5KG that isn't too bulky will be shipped TOLL PRIORITY to anywhere in the country for a FLAT RATE OF $11.95 (Yes N.T & Tassie even to you too!)
That means NEXT DAY TO 90% OF AUSTRALIA delivery with this service if your order is made before 4PM PERTH TIME for a FLAT RATE OF $11.95.
That's 7PM Eastern Summer Time!
You'll receive tracking and delivery information as soon as you have made your order.
Here is an example: let's say you live in Sydney and it's summer daylight savings time.
You can order an item from us until 7pm your local time and you'll receive that order the next day to your door.
BEING WEST HAS IT'S ADVANTAGES AND ALLOWS US TO BE ABLE TO OFFER THIS SERVICE.
Larger items like guitars, amps, large digital pianos...anything else OVER 5KG will be shipped TOLL ROAD EXPRESS to your door.
Fully packed, fully insured and with complete tracking in your email inbox as soon as your order is processed.
This is proper, safe and secure shipping without the headaches!
TOLL ROAD EXPRESS ESTIMATED DELIVERY TIMES
- Perth Metro Next Day
- Southern W.A 1-2 Days (This is very fast and we find 90% of the time it will be next day to your door)
- Northern W.A 1-3 Days (We are in WA so we know Northern WA. We'll beat anyone to you on speed and price)
- Sydney/NSW Area 2-5 Days
- Melbourne/VIC Area 2-5 Days
- Adelaide/SA Area 2-5 Days
- Brisbane/QLD Area 2-5 Days
- Hobart/TAS Area 2-5 Days
- Darwin/NT Area 2-5 Days
QUESTION : What are your Road Express shipping costs?
You can grab an instant shipping quote on any product to your location by using the shipping calculator that's found on all of our product pages.
Just enter your state and postcode and it will do the rest. It will also calculate multiple items ordered to you location.
In the Perth metro area we offer *FREE DELIVERY, IN HOME TUNING AND REGULATION on every acoustic upright or grand piano!
(*single storey homes only)
Upright and grand pianos can only be delivered in W.A.
QUESTION : What's the best delivery address to use?
Your delivery will need to be signed for so we strongly advise that you only ship to an address that has someone available during business hours to collect and sign for your item.
Please note that TOLL cannot deliver to you at specific times of the day and we cannot take requests for delivery at requested times of the day when using TOLL.
Delivery will occur any time during business hours Monday to Friday.
WORK ADDRESSES are the best to use as someone will in most cases be available to sign for the delivery.
You will have tracking and we will mark your delivery with your mobile number.
If no one will be home during the day we highly recommend shipping to another address.
QUESTION : I'd like to pick up the item at one of your stores is that possible?
Of course! We would love to see you at one of our two stores :-)
We can have the item available at either our Morley or Nedlands store.
This service is available for Perth and WA customers to collect. Call or message us for more info.
QUESTION : Do you offer free delivery?
On all our upright and grand pianos yes, and we also offer free delivery on a variety of items throughout the store.
Look out for the "free delivery' symbol on some of our special offer items for FREE DELIVERY on that item AUSTRALIA WIDE.
Many online music stores scream "free delivery" until you get to the checkout (We're looking at you East Coast to WA online stores)
At the Sound Centre online you will know from the outset any quoted shipping costs and delivery times with our INBUILT SHIPPING CALCULATOR.